The group members use one another as a resource.The group periodically evaluates its performance. The group is concerned not only with the task, but also with its own processes and operating procedures.When a task is accomplished or the demands of the situation change, the group can change its focus or direction to meet the new goals. Members feel that they played a role in determining these goals and the methods used to achieve them. Group members share a sense of purpose or common goals that each member is willing to work toward.Groups that work effectively have the following characteristics: Characteristics of effective working groups When the entire group sees itself as having a common set of goals to achieve, and each member of the team understands his or her contribution to the overall team effort, the best results are achieved. Being part of a team means being respectful to all other members for their particular role and duties. This is an immature way of looking at your workplace and unfortunately the customer will suffer. Petty jealousies and conflicts can lead to various schemes to get the better of the other group. The flaw with this thinking is that it pits one group against the other. Of course, this same thinking is prevalent in the other groups except in reverse. The staff may believe that if only “they” were more understanding, worked harder, or knew what it was really like, “we” could do the best job.

The kitchen staff on other shifts, management, and other components of the operation may also be considered “them.” This is not productive in a well-functioning restaurant. The kitchen staff members may think of themselves as a team (“us”) allied against the front of house staff (“them”). All members of the team have a role in making the customers experience memorable.Ĭooks often think only of the team in the kitchen. If the meal is not well prepared or if the service is poor, the customer may not enjoy the dining experience. In a restaurant, excellent food and service is always a team effort. When groups come together to solve a problem, they come up with more creative and flexible solutions than could individuals. Teams invariably outperform individuals if they are working effectively. Just as a football franchise only succeeds when the players and staff form a cohesive team, so too does a restaurant succeed only when the staff forms a working team. This goal can only be achieved with the cooperation and support of all of the staff. The goal of restaurant and food service establishments is to provide high-quality meals and excellent service to customers while staying within food and labour costs so that the operation can make a profit. Workplace Communication and Teamwork 17 Working as a Part of a Team

One hour one life server list